Return and Refund Policy

This Return and Refund Policy explains how Power Gardens handles returns, exchanges, and refunds of the products and services that you purchase from us.

Returns

You have the right to return any product that you have purchased from us within 14 calendar days of receiving it, without giving any reason, as long as it is in its original condition and packaging, and you have a proof of purchase, such as an invoice or a receipt.

To return a product, please contact us by email at [email protected] or by phone at +34 664 144 964 and provide us with your order number, the product name, and the reason for the return. We will give you instructions on how to send the product back to us.

You are responsible for paying the shipping costs for returning the product. Shipping costs are non-refundable. We recommend that you use a trackable shipping service or purchase shipping insurance, as we cannot guarantee that we will receive your returned product.

Exchanges

You can exchange any product that you have purchased from us within 14 calendar days of receiving it, for another product of equal or higher value, as long as it is in its original condition and packaging, and you have a proof of purchase, such as an invoice or a receipt.

To exchange a product, please contact us by email at [email protected] or by phone at +34 664 144 964 and provide us with your order number, the product name, and the product that you want to exchange it for. We will check the availability of the product that you want and give you instructions on how to send the product back to us.

You are responsible for paying the shipping costs for exchanging the product. Shipping costs are non-refundable. We recommend that you use a trackable shipping service or purchase shipping insurance, as we cannot guarantee that we will receive your exchanged product.

Refunds

You can request a refund for any product that you have purchased from us within 14 calendar days of receiving it, without giving any reason, as long as it is in its original condition and packaging, and you have a proof of purchase, such as an invoice or a receipt.

To request a refund, please contact us by email at [email protected] or by phone at +34 664 144 964 and provide us with your order number, the product name, and the reason for the refund. We will give you instructions on how to send the product back to us.

Once we receive and inspect your returned product, we will notify you by email of the approval or rejection of your refund. If your refund is approved, we will process it within 14 calendar days and credit it to your original method of payment.

Exceptions

Some products are not eligible for returns, exchanges, or refunds, such as:

• Custom-made or personalized products
• Products that have been used, damaged, or altered
• Products that are not in their original condition or packaging
• Products that are missing parts or accessories
• Products that are on sale or clearance

Contact us

If you have any questions, comments, or concerns about this policy or our return and refund practices, please contact us by:

• Email: [email protected]
• Phone: +34 664 144 964
• Mail: Power Gardens S.L., Carrer Santa Pola 3D, 03509, Finestrat, Alicante, Spain